Why Are Incoming Calls Not Working On My MagicJack? How Can I Fix This?

Have you tested it yourself? Have you called it from different phones, i.e., mobile phones from different carriers (e.g., AT&T), a wireless phone, etc.? If not, do so. Figure out if some networks work and others don’t.

Calls that don’t work will get an announcement, e.g., “the number you called is not in service” or a busy signal. Note down the announcement received by the network like AT&T or VZ and contact MagicJack customer service and tell them what you have noted. Hopefully, you will get the solution of your problem here.

Please use these instructions to configure your router to set an IP address reservation for your MagicJack. It will keep it from changing to a different address. There is some other configuration changes that should collectively correct the lack of incoming calls. These instructions may vary depending on your router model, but the terminology should be the same. You may have to click on some tabs here and there to get to the correct place to make the settings changes:

Step1: Determine an IP address to use for MagicJack

Identify an address to use for your MagicJack. You can do this by going to your computer and clicking start > type cmd in the search box. If you are using an older version of Windows then you can click start > run > cmd

type ipconfig. Note the IP address that your computer is using. It may be something like 192.168.1.1. Choose a number that has a different last digit, like 192.168.1.3 (if you have multiple devices connected to your network then you may need to go a little higher.

Step2: Configure your router to reserve the IP address

·        Sign on to your router.

·        Sign in with admin password - the default MagicJack admin username is “admin” with no password. This may have been changed, so you’ll need to know what it is.

Step3:  Reserve the IP for MagicJack

·        Click on setup network or DHCP or something similar

·        Scroll down to section Add DHCP reservation`

·        Select the IP identified in step 2

·        Assign the name MagicJack to this IP, if needed

·        Click Save.

Step4: Set port forwarding

·        Click on Port forwarding

·        Fill in the values

·        Name MagicJack

·        Use the IP address assigned for MJ

·        Click Save or Apply Settings, then close the window

Step 5: Set your MagicJack to use the static IP address

·        Log into MagicJack web site at my.magicjack.com

·        Click on My Subscriptions page

·        Enter the IP address you reserved

·        Then retest incoming calls.

These are some in depth instructions to setup your MagicJack. Still if you face any problem in setting up your account or not able to receive calls, you can directly contact us on our 24X7 available MagicJack customer service number. Our skilled and expert have enough experience to sort out your problem easily.  

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